Google Assistant, Alexa and Siri provide general purpose voice assistants that are great at handling simple tasks like setting alarms, playing music, adding events to calendars, sending texts messages or launching apps; but these generalized assistants lack specificity.
Although not intended to target business, individuals and enterprises alike have adopted this technology.
What are AI-Powered Virtual Assistants?
Intelligent virtual assistant software utilizes artificial intelligence (AI), providing customers with access to relevant information or tasks based on their unique context. Compared with chatbots, intelligent virtual assistant platforms utilize natural language processing (NLP) so users can interact more naturally.
Consumers have already experienced this technology through devices like Amazon Alexa and Apple Siri that respond to voice-activated requests such as playing music or providing the weather forecast. AI-powered virtual assistants are also revolutionizing business operations by increasing productivity while improving customer service in various ways.
Example: when an insurance agent receives an inquiry about an individual customer’s premium, their virtual assistant can instantly access relevant data to provide a quick and accurate estimation. This helps agents deflect customer inquiries while providing an improved customer experience.
How do they work?
As voice recognition technology improves, AI virtual assistants have become an integral component of business processes. They can collect customer context information, suggest relevant discussions from previous interactions and speed up processing by automatically filling forms or performing routine tasks.
Apple’s Siri virtual assistant provides users with everything from searching the internet, playing music, finding restaurants, booking flights and more – to connecting customers with human agents if complex requests or answers to specific inquiries must be processed or answered.
Talkative client MDU leveraged an AI virtual assistant from Talkative to alleviate the strain on its contact center team by quickly responding to common inquiries and solving simple problems quickly and efficiently. Utilizing FAQs and NLP-powered intent recognition technology, their virtual advisor quickly answers customer inquiries without relying on agents – saving both agents’ time while improving customer satisfaction – saving agents valuable time while saving customers the wait-time of traditional call centers while giving MDU data about customer issues that can help shape future improvements in customer care delivery.
How do they help you?
Virtual assistants have become an indispensable feature on smartphones, tablets and computers alike. Utilizing proprietary speech recognition and Deep Meaning Understanding technologies, virtual assistants deliver fast and accurate results quickly – the most well-known AI voice assistants include Siri from Apple; Amazon Alexa from Amazon; and Google Assistant from Google.
AI assistants such as Cortana from Microsoft provide many functions. From playing music and answering queries to making phone calls and sending texts or emails, searching the web and getting directions, setting reminders and taking notes, scheduling meetings and more – AI assistants learn over time about their users to provide the best service possible.
Businesses can utilize AI-powered virtual assistants to handle customer service interactions. 84% of organizations with an AI customer service chatbot report improved prioritization and first contact resolution rates. Edwardian Hotels London offers one such chatbot called Edward, which helps guests with check-in/check-out, reservations and any requests or inquiries before, during or post stay – powered by artificial intelligence and natural language processing (NLP) technology, it interprets questions in an engaging conversational tone regardless of phrasing used to ask it.
How do they impact your business?
Artificial Intelligence virtual assistants can be transformative for businesses. From providing basic customer information to aiding with solving any queries they might have, these tools save both time and resources for HR departments.
AI virtual assistants use natural language processing to comprehend customer inquiries, providing answers even when questions are phrased so vaguely as to be incomprehensible to a chatbot.
An AI virtual assistant could quickly answer their query by providing information such as their location, billing details and procedures for dealing with gas leaks.
So that the agent handling the call doesn’t become bogged down with details of customer issues and can focus on quickly resolving them, improving overall customer experiences and revenue for businesses alike.